Skin Care Network is registered with the Care Quality Commission (CQC) for the provision of private medical and surgical dermatological treatment, including skin cancer treatment.
All areas were found to be good during their latest inspection in July 2021. This included aspects not listed, such as how input from patients is handled, and the way we monitor our own quality of service.
Whilst the vast majority of care at Skin Care Network is CQC regulated, we also provide treatment in the area of aesthetic medicine. The CQC does not oversee cosmetic elements, such as anti wrinkle injections and dermal fillers.
Complaints and The CQC
The Care Quality Commission has no statutory powers to investigate complaints that patients, or members of the public make about independent healthcare providers. Neither do they have a regulatory role to manage, arbitrate or resolve complaints, concerns or allegations.
However, they will take account of all information they receive from the public about registered independent providers, or about unregistered providers who they consider should be registered.
If the CQC suspect that the provider has committed an offence, or a breach of regulations, they are required to take action to bring about improvement. You can contact the CQC through the details below:
Care Quality Commission
Newcastle Upon Tyne NE1 4PA
Tel: 03000 616161
All our consultants are registered with the General Medical Council (GMC) as doctors in the UK should be. You can check up to date and historic information for each of our medical staff, via the GMC registration page.
The GMC have their own facility for reporting concerns about medical staff. The section also offers advice on using a practitioner’s own complaints procedure.
Our consultants are also members of established professional bodies. You will find information in their individual bios, or we can help. These bodies often have codes of conduct, which members are required to follow.
Medical practices in the UK are rightly well regulated and we make every effort to follow guidelines from the bodies listed above. Should you have an issue to raise, they will in most cases ask that you first follow the practice complaints procedure.
Comments, Suggestions & Complaints
Should you have any comments, suggestions or complaints re Skin Care Network, please raise these initially with your consultant, or another member of staff.
If you are not satisfied, you may put your comments, suggestions or complaints in writing to the Clinic Manager (Teena Skakum-Dring) at the address below:
Skin Care Network
3 Church Passage
Barnet EN5 4QS
Tel: 020 8441 1043
Written complaints will be acknowledged within two working days and we aim to give a formal response within 20 working days. Our complaints policy is available on request, if you require any further information, please contact us.