We have had two meetings regarding the removal of my basal cell carcinoma (from forehead) but I remain totally dissatisfied and upset with the outcome of how this whole nightmare has been handled by yourselves. Due to your poor judgement call in failing to prescribe me antibiotics (despite me requesting them) following the Mohs surgery, I developed a serious head infection. My stitches had to be cut open too early (by another, far superior plastic surgeon, Nick Parkhouse, based in Central London) to release the very substantial amount of poisonous pus. Extremely painful and traumatic. Consequently, the scar has not healed at all well and remains very obvious – and unsightly. Thankfully, your one saving grace, (excellent) Nurse Cristina Molina, caught the infection just in time, realising I was already becoming unwell, most likely in the early stages of developing septicaemia! Despite your claims, my wellbeing didn’t matter to you – CLEARLY – and I note you’re unable to invite me back into your care! Thank god for that! Firstly, as I’ve already told you, I wouldn’t want to visit your clinic ever again but more importantly, I wouldn’t want to risk any more of my face becoming disfigured! I just wanted to be dealt with truthfully and respectfully and you failed to do this. Hence why I feel the urgent need to warn the innocent public, including family and friends, to avoid your establishment at all costs. I did mention this at our second meeting as clearly your Medical Director, Dr Howard Stevens, isn’t interested in reputation or integrity as he failed to investigate my concerns properly and continues to employ people at his clinic who have extremely questionable principles and morals. Dr Shweta Aggarwal (your plastic surgeon) has no regard for the hippocratic oath she took as a doctor and your nurse, Sarah Manners, unfortunately claims that I rejected your supposed offer of antibiotics as I had apparently only very recently been on a course of doxycycline. I might add that I have never heard of or taken doxycycline in my entire life! Also, for your information, even if I had been on a recent course of antibiotics (albeit untrue), I would still have followed your instructions to the letter and if you had recommended antibiotics, I would have taken them religiously and made sure I finished the course! Sarah Manners clearly felt she had to make up this story to cover her backside. Throughout this whole debacle, I just would have appreciated honestly, common decency and acceptance of the fact that you made a massive mistake in judgement in NOT prescribing me antibiotics. Why not just admit your mistake and I would have respected that far more? The actions of both Dr Aggarwal and Sarah Manners have made the situation ten times worse than this ever had to be. They have shown complete disrespect for me as an individual, insulting my intelligence by essentially saying I didn’t remember the truth of what really happened. I have an excellent memory and can recall our very brief chat – word for word – and I know 100% that antibiotics were definitely NOT prescribed. On the contrary, when I asked if you were going to give me antibiotics, Dr Shweta Aggarwal’s response was that infections are very rare and she would only tend to give antibiotics if the wound was closer to the hairline. Since the fallout, however, she has now changed this true version of events and is instead claiming that she advised me to take antibiotics as they would have reduced the risk of infection, significantly lowering the chances of complications eg. wound breakdown, prolonged healing and poor scarring. If only she had done that! If only Shweta & Sarah could have behaved decently and honourably. None of this needed to happen! Not surprisingly, no compensation nor apology have been forthcoming from either individual. At the end of the day, you’ve both sullied your reputations and that of your clinic due to your dishonesty. Hopefully, you will learn something from this unfortunate episode and do better next time….